Faqs

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Frequently Asked Questions

Get Clear Answers About Our Programs

Starting therapy or coaching can bring up many questions—and that’s perfectly normal. Below, we answer some of the most common ones to help you feel informed and confident.

What’s the difference between therapy and coaching?

Therapy helps you heal from emotional or psychological struggles, while coaching focuses on goals and personal growth.

Do I need a referral from a doctor?

How do I know which program is right for me?

Is everything I say confidential?

Help Center

Support At Every Step

Explore our knowledge base and support channels to find answers, resources, and direct help tailored to your mental wellness journey.

General Questions

General Questions

Find answers to common inquiries about programs, payments, and how to get started.

Schedule Help

Learn how to book, reschedule, or cancel sessions through your client dashboard.

Payment Info

Understand our pricing, refund policy, and how we keep your payments secure.

Account Access

Need help logging in or updating your profile? Start here for step-by-step help.

Privacy Policy

Read how we protect your data and keep your personal information confidential.

Talk To Us

Can’t find what you’re looking for? Contact our support team directly today.

Contact Us

We’re Here To Listen

Whether you have a question, need support, or want to start your journey—reach out. A member of our team will respond as soon as possible.

Call Us

Mon–Fri, 9AM–5PM

+61 3 9123 4567

Visit Us

Melbourne HQ

Level 3, 22 King Street, VIC 3000

Email Us

General Inquiries

hello@wellnestcoaching.com